1. Who We Are
xAiware provides product information, business communication, and inquiry support through https://www.xaiware.com/. This Privacy Policy applies to personal information collected through our website, online inquiry forms, email subscriptions, customer communication, events, and related business activities.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
- Name, company name, job title, country, or region.
- Email address, phone number, and other contact details.
- Product interests, inquiry content, quotation requests, and messages submitted to us.
- Email subscription preferences, unsubscribe requests, and communication history.
- Technical information such as browser type, device information, IP address, access time, and website usage logs where permitted by applicable law.
3. How We Use Information
We use personal information for legitimate business and service purposes, including:
- Responding to inquiries, quotation requests, and product questions.
- Providing product information, service updates, event follow-ups, and business communications.
- Managing email subscriptions, opt-in confirmations, unsubscribe requests, and suppression lists.
- Improving our website, products, services, and customer communication processes.
- Protecting our website, preventing abuse, and complying with applicable legal or regulatory obligations.
4. Email Communications
We may send marketing or business update emails only to contacts from legitimate sources, such as existing customers, website inquiries, event contacts, business partners, or users who have agreed to receive communications from us. We do not use purchased, scraped, harvested, or unauthorized third-party email lists.
Every marketing email will include an unsubscribe link or clear unsubscribe instructions. You may also unsubscribe by contacting us at marketing@xaiware.com.
5. Sharing of Information
We do not sell personal information. We may share limited information with trusted service providers who help us operate our website, email delivery, customer communication, analytics, hosting, security, or business systems. These providers are expected to process information only for the purposes we authorize.
We may also disclose information if required by law, regulation, legal process, or to protect the rights, safety, and security of xAiware, our users, or others.
6. Retention and List Hygiene
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer retention period is required by law or legitimate business needs. We regularly remove or suppress bounced addresses, unsubscribed contacts, inactive recipients, and contacts that generate complaints.
7. Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, email system, or online transmission can be guaranteed to be completely secure.
8. International Transfers
As an international business, we may process information in different countries or regions where we, our service providers, or our infrastructure operate. When doing so, we take reasonable steps to protect personal information in accordance with this Policy and applicable law.
9. Your Choices and Rights
You may request access, correction, deletion, restriction, or withdrawal of consent where applicable by contacting us. You may opt out of marketing emails at any time by using the unsubscribe link in our emails or by emailing marketing@xaiware.com.
10. Children
Our website and business services are intended for business users and are not directed to children. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or our handling of personal information, please contact us at marketing@xaiware.com.